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Call Center
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Call Center

CY has over twelve years of operational experience and expertise. We specialize in defining specifications, founding and managing call centers in a variety of different industries and sectors including: insurance, banking, financing, municipalities, wholesale, technology, NPOs, social organizations and others.

Our Call Center Services

  • Service and information centers
  • Data optimization and validation centers
  • Management of customer clubs
  • Donations and small change donation programs
  • Visitor centers
  • Meeting coordination centers (telemarketing)
  • Survey centers (municipal, marketing, satisfaction)
  • Online purchase centers
  • Election back office centers (before general, national and municipal elections)
  • Scanning, archive, postal, typing and other back office services
  • Conference invitation and confirmation services

Why choose CY?

Experience

CY employees consider their employment to be their career and even their way of life, as indicated by their significantly higher tenure than is average in this sector. Naturally, these extra years of experience lead to very high levels of professionalism for both employees and managers.

Proffesionalism & Dedication

Many of our employees’ commute over two hours in each direction using public transportation just to get to work. They do so because for many, CY is their second home and family. Our employees are the most dedicated one could hope to find.

Employment for marginalized populations

CY is the only company in Israel in which over half the employees are from the disabled community, and the others are from marginalized or disadvantaged populations. Our customers choose us not only because they expect excellent service but because they get the added benefit of knowing we are providing employment to those who need it most.

Customers Testimonials

Call Yachol operated a call and support center for Strauss water customers. The company managers show high managerial capabilities while achieving the business goals, they show excellent and broad system/business perception, problem identification, thinking and alternative solution seeking, open and meaningful honesty and cooperation.
Liron Dolev Director of Customer Service, Strauss Water
Liron Dolev
The considerable tenure of Call Yachol’s employees at Max call center is notably higher than that of other employees at call centers. This directly and dramatically affects customer satisfaction, minimal professional mistakes and above all, creates a unique connection for these employees to the company DNA.
Roy SagiDirector of Customer Service and Sales, Max
Roy Sagi
We use Call Yachol’s call center services to support our website to our complete satisfaction, and receive excellent professional services. This initiative has a huge social impact on our company. This cooperative venture definitely strengthens our feeling of pride and unity in the company.
Cochavit Arnon Senior Deputy CEO and Head of Customer Service – Harel Insurance and Finance
Cochavit Arnon
The center and manages are of a remarkable professional level. The work was carried out under very tight scheduling, and thanks to the employees’ professionalism and efficiency, we made all of the targets we had set for customers.
Shai Zubery CFO, Maagar Mohot
Shai Zubery
The Diaspora Museum has been using the services of Call Yachol call center for many years. I am very satisfied with the professional services, the availability, level of service and courtesy. We benefit from two worlds – professional services together with promoting employment for disabled people.
Ronit Ben BasatDirector, Visitor Center, Diaspora Museum
Ronit Ben Basat
Dozens of Call Yachol representatives have tens of thousands of interactions with Clal Insurance customers within the framework of this unique proactive initiative. We commend this unique cooperative initiative, where we are lucky to gain a high quality productivity level, and during high pressure periods, pre-set defined schedules are always met.
Nis AgmonDeputy CEO – Director of Resources, Clal Insurance and Finances
Nis Agmon
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Call Center
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Contact

14 Moshe Levi st. Floor 2. Rishon Le Zion, Israel

03-7701500

office@callyachol.co.il