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Careers

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Call Center
24/7 Live Answering Service
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24/7 Live Answering Service

Messaging center allows you to continue to be available to callers with a human answering services 24 hours a day 7 days a week, and allows your customers to receive fast and professional response even when you are busy, overloaded or out of office.

Our Call Center offers a range of 24/7 services for a variety of sectors:

  • Municipal services – 106 hotline – working on the municipality’s CRM system, including alerting on-call services and direct services to residents
  • Support for marketing campaigns
  • Providing full customer service on a variety of issues
  • Messaging services
  • Providing services for NPOs – including pledges and donations
  • Providing support and technical services
  • Providing services in different languages
  • Defining responses according to the customer’s requirements, in a dedicated manner
  • Personal customer portals, where all notices are updated, including the option of documenting and closing of files by the customers themselves. Requests can also be sent by email or SMS.
  • Fast response – 90% of calls are answered within 60 seconds.
  • No required minimum package for any of the services we offer

Why choose CY?

Experience

CY employees consider their employment to be their career and even their way of life, as indicated by their significantly higher tenure than is average in this sector. Naturally, these extra years of experience lead to very high levels of professionalism for both employees and managers.

Proffesionalism & Dedication

Many of our employees’ commute over two hours in each direction using public transportation just to get to work. They do so because for many, CY is their second home and family. Our employees are the most dedicated one could hope to find.

Employment for marginalized populations

CY is the only company in Israel in which over half the employees are from the disabled community, and the others are from marginalized or disadvantaged populations. Our customers choose us not only because they expect excellent service but because they get the added benefit of knowing we are providing employment to those who need it most.

Customers Testimonials

This year we made a decision with great human and business implications, a decision which impacts the lives of people. Raanana municipality call center services are performed by Call Yachol’s wonderful employees. They provide high level, professional service, and apart from this their outstanding loyalty must be noted.
Maya Oz Head of Revenue Department, Raanana Municipality
Maya Oz
We have been using Call Yachol’s services for a few years now. Call Yachol’s employees are dedicated and professional. People with disabilities who give their all, professional and proper response to all of our customers – travelers, companies, government organizations – and they do it from morning to night. I warmly recommend them.
Adir Vishiya CEO, Eshkolot
Adir Vishiya
Be’er Sheva municipality has a unique social and business venture with Call Yachol, as part of its call center services. When personal satisfaction and professional values come together, I know it’s a true win-win situation!
Meital KnafoDirector, Department of Business and customer services, Be’er Sheva Municipality
Meital Knafo
The high professional level, service awareness and dedication of the employees is really very outstanding. I recommend to all my colleagues in the municipal sector to join and benefit from the quality call center services, and in order to promote this very appropriate social agenda.
Adva LoydGeneral Director, Ramat HaNegev Local Council
Adva Loyd
Call Yachol operates the Council’s 24/7 municipal service center on a high availability and service level, to our complete satisfaction. We joined because of the professionalism and service, and stayed because of the good value. Warmly recommended.
Hagai PalmerGeneral Director, Menashe Local Council
Hagai Palmer
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Interested in Call Center Services, 24/7 Answering Service or courses from the Employers’ Academy?

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Call Center
Messages 24/7
Courses & Workshops

Contact

14 Moshe Levi st. Floor 2. Rishon Le Zion, Israel

03-7701500

office@callyachol.co.il